Terms of Service

Welcome to Jewelry Gifted. These Terms of Service explain the rules and conditions for using our website and purchasing products from us.

By visiting our website or placing an order, you agree to these Terms of Service. If you do not agree, please do not use our website.

Store information

This website is operated by Jewelry Gifted.

Customer support: support@jewelrygifted.com
WhatsApp: +64 211392887
Location: Pukekohe, Auckland, New Zealand

Online store terms

By using this website, you confirm that you are at least the age of majority in your country, state, or region, or that you have permission from a parent or guardian to use this website.

You agree not to use our products or website for any unlawful or unauthorised purpose.

You must not transmit viruses, malicious code, or anything that could damage the website or interfere with its operation.

Product information

We aim to display product descriptions, images, prices, and availability as accurately as possible.

However, slight differences may occur due to screen settings, photography, lighting, product updates, or supplier/fulfilment changes.

Some products may be personalised, customised, made to order, or fulfilled by trusted production and shipping partners.

We reserve the right to update product information, prices, offers, and availability at any time without prior notice.

Personalised and custom products

Some Jewelry Gifted products are personalised, customised, engraved, or made to order.

Customers are responsible for checking all spelling, names, dates, initials, and custom details before placing an order.

Once a personalised or custom order has entered production, it may not be possible to cancel, change, return, or refund the item unless it arrives damaged, defective, incorrect, or does not match the approved order details.

Orders and payment

When you place an order, you agree to provide accurate billing, shipping, and contact information.

We reserve the right to refuse, cancel, or limit any order if:

• The product is unavailable
• Payment cannot be verified
• The order appears fraudulent or suspicious
• There is an error in product information, price, or availability
• The shipping address is incomplete or invalid
• The order breaches these Terms of Service

If we cancel an order after payment has been made, we will issue a refund to the original payment method where appropriate.

Shipping and delivery

Shipping times and costs are explained in our Shipping Policy.

Some Jewelry Gifted products are produced, packed, and shipped by trusted fulfilment partners. Orders may ship from different fulfilment locations depending on the product and destination.

Delivery estimates are not guaranteed and may be affected by customs, carrier delays, public holidays, weather events, or circumstances outside our control.

Customers are responsible for providing a complete and accurate shipping address.

Returns and refunds

Returns, refunds, exchanges, damaged items, and custom-product conditions are explained in our Return and Refund Policy.

Please contact us before returning any item.

Accuracy of information

We do our best to keep the information on our website accurate and up to date.

We are not responsible if information on the website is inaccurate, incomplete, or outdated, except where required by law.

The information on this website is provided for general shopping and product information purposes only.

Third-party services and fulfilment partners

We may use third-party services, apps, payment providers, production partners, fulfilment providers, shipping carriers, analytics tools, and marketing platforms to operate our store.

These third parties may have their own terms, privacy policies, and service conditions.

We are not responsible for delays, service interruptions, or issues caused by third-party providers, except where required by applicable law.

Pricing and promotions

Prices are shown in the currency displayed on the website and may change without notice.

Promotions, discounts, coupon codes, and special offers may be subject to additional conditions, expiry dates, or product exclusions.

We reserve the right to modify, suspend, or cancel promotions at any time.

Billing and account information

You agree to provide current, complete, and accurate purchase and account information for all orders.

If your billing, shipping, email, or payment information changes, you agree to update it promptly so we can process your order and contact you if needed.

Prohibited uses

You must not use our website or products:

• For any unlawful purpose
• To violate any laws or regulations
• To infringe our intellectual property or the rights of others
• To submit false or misleading information
• To upload or transmit viruses or harmful code
• To collect or track personal information of others
• To interfere with website security or operation
• To place fraudulent or abusive orders

We reserve the right to restrict or terminate access to our website if these terms are breached.

Intellectual property

All website content, including text, images, graphics, logos, branding, product descriptions, and design elements, belongs to Jewelry Gifted or is used with permission from our suppliers, partners, or licensors.

You may not copy, reproduce, sell, distribute, or use our content without written permission.

Limitation of liability

To the fullest extent permitted by law, Jewelry Gifted is not liable for indirect, incidental, special, or consequential losses arising from your use of our website, products, or services.

Nothing in these Terms of Service limits any rights you may have under applicable consumer protection laws.

Consumer rights

These Terms of Service do not exclude or limit any consumer rights that cannot legally be excluded or limited.

If you are a consumer in New Zealand, Australia, the United Kingdom, the European Union, or another region with consumer protection laws, you may have rights that apply in addition to this policy.

Changes to these terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page. Continued use of our website after changes are published means you accept the updated Terms of Service.

Contact information

If you have questions about these Terms of Service, please contact us:

Jewelry Gifted Customer Support
Email: support@jewelrygifted.com
WhatsApp: +64 211392887
Location: Pukekohe, Auckland, New Zealand