Privacy Policy

This Privacy Policy explains how Jewelry Gifted collects, uses, stores, and protects personal information when you visit our website, contact us, or place an order.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

Store information

This website is operated by Jewelry Gifted.

Website: jewelrygifted.com
Customer support email: support@jewelrygifted.com
WhatsApp: +64 211392887
Location: Pukekohe, Auckland, New Zealand

Information we collect

We may collect personal information when you:

• Visit our website
• Place an order
• Create an account
• Contact customer support
• Sign up for email updates or promotions
• Interact with our website, ads, or social media

This information may include:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment confirmation details
• Customer support messages
• Product preferences
• Device, browser, and website usage information

We do not store full credit card details on our website. Payments are processed securely by third-party payment providers.

How we use your information

We use personal information to:

• Process and fulfil orders
• Confirm payments
• Ship products
• Send order updates and tracking information
• Respond to customer service requests
• Manage returns, refunds, replacements, and order issues
• Improve our website, products, and services
• Detect and prevent fraud, misuse, or security issues
• Send marketing emails, where you have agreed to receive them
• Measure advertising and website performance
• Comply with legal, tax, accounting, and business obligations

Order fulfilment and shipping partners

Some Jewelry Gifted products are produced, packed, and shipped by trusted fulfilment partners.

To complete your order, we may share the necessary order and shipping information with production partners, fulfilment providers, shipping carriers, payment processors, and related service providers.

These providers only receive the information needed to perform their services.

Payment information

Payments are processed through secure third-party payment providers.

We do not directly store full credit card numbers or card security codes.

Payment providers may collect and process payment information according to their own privacy and security policies.

Cookies and tracking technologies

Our website may use cookies, pixels, tags, and similar technologies to:

• Keep the website working properly
• Remember cart and checkout information
• Understand website traffic and customer behaviour
• Improve the shopping experience
• Measure advertising performance
• Show relevant marketing or retargeting ads

You can adjust cookie settings through your browser. Disabling cookies may affect how parts of the website work.

Analytics and advertising

We may use analytics and advertising tools provided by Shopify, Google, Meta, and other platforms.

These tools may collect information such as pages viewed, products clicked, device type, browser type, approximate location, referral source, and interactions with ads.

This helps us understand website performance, improve our store, and measure advertising results.

Marketing communications

If you sign up for emails or promotions, we may send you product updates, offers, promotions, or helpful information.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:

support@jewelrygifted.com

You may still receive service-related emails, such as order confirmations, shipping updates, refund updates, or customer service messages.

SMS, WhatsApp, and phone communications

If you provide your phone number, we may use it to contact you about your order, customer service request, delivery issue, or support enquiry.

We may also use WhatsApp where you contact us through WhatsApp or request support through that channel.

We do not sell customer phone numbers.

Sharing your information

We do not sell your personal information.

We may share personal information only where needed with:

• Shopify and website service providers
• Payment processors
• Production and fulfilment partners
• Shipping and delivery companies
• Customer support tools
• Email marketing platforms, if you subscribe
• Analytics and advertising providers
• Fraud prevention and security services
• Professional advisers, where necessary
• Legal, tax, or regulatory authorities where required

International orders and data transfers

If you place an order from outside New Zealand, your information may be processed or transferred across borders so we can fulfil your order, process payment, provide customer support, and deliver your products.

Some of our service providers, fulfilment partners, payment providers, and technology platforms may operate in other countries.

Keeping your information secure

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, payment system, or internet transmission is completely secure. Please contact us if you believe your information may have been compromised.

How long we keep your information

We keep personal information only for as long as needed to:

• Complete orders
• Provide customer support
• Manage returns, refunds, replacements, or disputes
• Meet tax, accounting, legal, and business record requirements
• Prevent fraud, misuse, or security issues

Your privacy rights

Depending on where you live, you may have rights to:

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Object to certain uses of your information
• Ask how your information is used

To make a privacy request, contact us at:

support@jewelrygifted.com

We may need to verify your identity before responding.

New Zealand privacy

Jewelry Gifted is based in New Zealand. We aim to handle personal information in line with applicable New Zealand privacy requirements.

If you have a privacy concern, please contact us first so we can try to resolve it.

Children’s privacy

Our website and products are intended for general audiences and are not directed at children under the age required by applicable law.

We do not knowingly collect personal information from children without appropriate consent.

Links to other websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page. The updated policy applies from the date it is published.

Contact us

For questions about this Privacy Policy or your personal information, please contact:

Jewelry Gifted Customer Support
Email: support@jewelrygifted.com
WhatsApp: +64 211392887
Location: Pukekohe, Auckland, New Zealand